What to include
If you are reporting an error, tell us the broker, the product tab (futures, XAU/USD and CFDs, or ETFs and stocks), and what you saw on the broker’s own site. A link to the page you checked helps us verify the change quickly.
We read every message and reply to most within a few working days.
What we can’t help with
We are a comparison site, not a broker, so we can’t:
- see, open, close or change a broker account
- move, recover or refund money held with a broker
- give personal advice on what to trade or which account suits you
Complaints about a broker
If you have a problem with a broker, contact the broker first and use its formal complaints process. If that does not resolve it, you may be able to escalate to the regulator or financial ombudsman that covers the firm’s legal entity, for example the Financial Ombudsman Service in the UK or AFCA in Australia. The broker’s site should name its regulator and complaints scheme.
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